Shipping policy

At KGN TRADER, we aim to deliver your orders quickly, safely, and reliably. Please review our Shipping Policy below for complete details about how we handle shipping and delivery.

1. Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders. Shipping methods may vary depending on your location and product availability.

Once your order is shipped, you will receive tracking details via email or SMS (if applicable).

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing time may be extended during high-demand periods or promotional sales.

Please note: Processing time is separate from delivery time.

3. Delivery Timeframes

After dispatch, orders are typically delivered within 5 to 7 days, depending on your location and courier service availability.

Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, transportation delays, or regional restrictions.

4. Shipping Costs

  • Shipping charges are applicable only for orders under ₹499.

  • For orders above ₹499, shipping is free.

  • Exact shipping costs (if applicable) will be displayed at checkout before payment confirmation.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment’s status through the courier partner’s website.

If you do not receive tracking details within the expected processing period, please contact us at:
📧 kgntrader49@gmail.com

6. Delivery Issues and Delays

If your order is delayed, lost, or marked as delivered but not received:

  • Please contact us within 48 hours of the expected delivery date.

  • We will coordinate with the courier partner to investigate the issue.

KGN TRADER is not responsible for delays caused by courier companies, incorrect shipping details provided by the customer, or unforeseen circumstances. However, we will make every reasonable effort to assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order is returned, additional shipping charges may apply for re-delivery.

8. International Shipping

Currently, KGN TRADER [does / does not] offer international shipping.

If international shipping is available:

  • Delivery timelines and shipping charges will vary by country.

  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

KGN TRADER
📧 kgntrader49@gmail.com

We are committed to ensuring your order reaches you safely and on time, and we appreciate your trust in shopping with us.